Client Services Account Director

Tribal Digital - Data Driven Digital Recruitment; England; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading digital recruitment agency in the UK is seeking an experienced Digital Account Director to lead critical client relationships and drive strategic digital delivery across key accounts. The role entails overseeing account performance and collaborating with various teams to produce excellent outcomes. The ideal candidate will have a solid track record in managing senior client engagements and possess strong leadership skills. This position offers a hybrid working model, providing flexibility in the workplace.

Qualifications

• Proven experience in a client-facing role within a digital agency.
• Strong understanding of digital delivery across various disciplines.
• Ability to lead and mentor teams effectively.

Responsibilities

• Own and lead senior client relationships across key accounts.
• Shape digital strategy aligned with client goals.
• Oversee digital delivery ensuring high quality and timely completion.

Skills

Client relationship management

Strategic planning

Digital strategy development

Team leadership

Job description

Digital Account Director – Client Services

Location : London (Hybrid working)

Salary - circa £55K

About the Role

We’re looking for an experienced Digital Account Director to lead senior client relationships and drive strategic digital delivery across key agency accounts. This is a client-facing leadership role, ideal for someone who thrives in a fast-paced agency environment and enjoys turning complex client challenges into impactful digital solutions.

You’ll act as a trusted partner to senior stakeholders, own account performance and commercial outcomes, and work closely with strategy, creative, media, and technology teams to deliver best-in-class work.

What You’ll Be Doing

Client & Strategic Leadership

• Own and lead senior client relationships across one or more key accounts
• Act as a trusted advisor, shaping digital strategy aligned to client business goals
• Lead strategic planning sessions, roadmap development, and quarterly business reviews
• Identify opportunities for account growth, upsell, and cross-sell

Account & Commercial Ownership

• Take full responsibility for account health, including revenue, forecasting, and profitability
• Oversee scopes of work, contracts, and change control
• Partner with agency leadership and new business teams on organic growth opportunities

Delivery Oversight

• Provide senior oversight of digital delivery across disciplines including web, UX, performance marketing, CRM, data, content, and paid media
• Ensure work is delivered on time, on budget, and to a high standard
• Proactively manage risks, issues, and senior-level escalations

Team Leadership

• Lead, mentor, and support Account Directors and Account Managers
• Champion best practice in client service and agency ways of working
• Collaborate closely with delivery, strategy, creative, and media teams

Performance & Reporting

• Oversee reporting, insights, and performance reviews
• Ensure clients receive clear, actionable recommendations and measurable results