Client Service Manager- Team Leader Corporate Insurance

Aon; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading corporate risk advisory and insurance firm in Birmingham seeks a Client Service Manager to lead a team and enhance client relationships. This hybrid position requires proven leadership and communication skills, along with a strong understanding of the insurance market. You'll oversee client renewals and drive service excellence while fostering a vibrant team culture. Offering opportunities for professional growth, this role allows you to make a tangible impact on clients and colleagues.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Opportunities for professional growth

Qualifications

• Ability to inspire and lead a team.
• Strong influencing and listening skills.
• Self-discipline and focus.
• Technical knowledge of insurance classes.
• Desirable experience with corporate risks.

Responsibilities

• Guide a team of Client Service Advisers to deliver exceptional service.
• Oversee key client renewals and ensure service standards.
• Support team development and succession planning.
• Build client relationships with key decision-makers.
• Assist in identifying revenue opportunities.

Skills

Proven leadership skills

Excellent communication

Adaptability

Deep understanding of the insurance market

Experience managing corporate insurance risks

Effective communicator and presenter

Job description

Client Service Manager (Birmingham, Corporate UK)

Are you ready to lead, inspire, and make a real impact? Are you looking for the chance to build a career at a leading Corporate risk advisor and insurance broker?

We’re looking for a passionate Line Manager to join our Corporate team – a role where your leadership will shape the future of client service and team success.

Aon is currently recruiting for a Client Service Manager to join our team in Birmingham. This role is a hybrid role – office and home-based working.

The Client Service Manager is responsible for co-ordinating and managing the provision of service to their clients and their teams’ clients, drawing upon designated service teams and specialist resources as well as managing a team of Client Service Advisors.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

As a Client Service Manager, your key responsibilities will include:

• Reporting to the Head of Office, you will guide a talented team of Client Service Advisers and Specialists, driving high standards and delivering exceptional service to our valued clients.
• Oversee key client renewals in conjunction with the Client Managers / Client Directors, ensure service levels exceed expectations, and keep your team ahead with targeted training and smart working practices.
• Be the go‑to person, a role model who leads by example, supports development, and ensures succession plans are always in place.
• Identify and introduce Aon’s products and services to meet the client’s needs and understand and communicate each Client’s business issues and needs to the service team and other parts of Aon.
• Build client relationships with key decision‑makers.
• Assist the Client Directors and Client Managers to identify and seize revenue opportunities, champion new products, and be at the heart of our growth stories.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Skills and experience that will lead to success

• Proven leadership skills—able to inspire, resolve challenges, and drive results.
• Excellent communication, influencing, and listening abilities.
• Adaptability, focus, and self‑discipline.
• A deep understanding of the insurance market and strong technical knowledge across major and pecuniary classes.
• Experience managing large, corporate insurance risks is desirable.
• An effective communicator and presenter.

What makes this opportunity different

• The chance to make a tangible difference for clients and colleagues.
• A vibrant, supportive team culture.
• Opportunities for professional growth and development.
• The platform to showcase your expertise and drive innovation.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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