Client Service Delivery Associate with Japanese

J.P. Morgan; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial institution in the City of London is seeking a Client Service Delivery Associate I to enhance client experiences through exceptional service and operational support. The ideal candidate will have over 3 years of experience in a client service role, excellent communication and negotiation skills, and proficiency in Japanese. This role offers the chance to contribute to strategic improvements while addressing client needs in a dynamic environment.

Qualifications

• 3+ years of experience in a client service role within a financial institution.
• Excellent influencing and negotiation skills.
• Proficiency in digital literacy and understanding of new technologies.
• Japanese language proficiency is mandatory.

Responsibilities

• Address inquiries, process transactions, and troubleshoot client issues.
• Protect the client and institution from financial damage.
• Assist in change management during operational transitions.
• Utilize knowledge of market products for informed advice.
• Contribute to process automation initiatives.

Skills

Influencing skills

Negotiation skills

Communication skills

Digital literacy

Analytical skills

Problem-solving skills

Job description

Overview

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate I within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in a client service role within a financial institution.
• Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
• Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
• Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
• Japanese language mandatory

Preferred qualifications, capabilities, and skills

• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
• Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.