Client Service Analyst (Japanese/English)

Invoker Labs; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial technology company in the United Kingdom is seeking a dedicated Customer Support Specialist. In this role, you will provide high-quality support via live chat and email, manage inquiries, and resolve complaints. The ideal candidate will possess strong communication skills in both English and Japanese, and a background in finance is advantageous. Flexibility to work shifts, including weekends, is essential.

Qualifications

• Relevant customer service experience required.
• Prior trading experience preferred.
• Confident handling numbers and statistics.

Responsibilities

• Deliver high-quality customer support via live chat and email.
• Efficiently manage and resolve customer inquiries and complaints.
• Actively identify and implement strategies to boost team productivity.

Skills

Customer support experience

Proficient in English

Proficient in Japanese

Team player

Technical inclination

Education

Diploma or above in any field

Job description

Responsibilities

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements

• Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus:
• Relevant CS experience;
• Prior trading experience would be preferred;
• Proficient in oral and written communication in English and Japanese is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
• Confident in handling numbers and statistics;
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays.