Client Partner

Leo Technology; Greater London; Hybrid; GBP 79,000 - 93,000; Full time

Job summary

A digital agency in the healthcare sector is seeking a Client Partner to oversee business strategy and client services. This senior position requires a minimum of 10 years experience in consulting and client services, particularly within the healthcare and pharmaceutical industries. The ideal candidate will have excellent leadership and communication skills, a strong commercial mindset, and the ability to grow key accounts. This hybrid role involves a commitment to delivering successful digital transformation projects for clients.

Qualifications

• 10+ years experience in consulting, digital, and client services.
• Essential experience in the healthcare and pharmaceutical industries.
• Ability to grow key accounts effectively.
• Understanding of digital product and design thinking.
• Strong commercial/sales capability.
• Exceptional communication skills.

Responsibilities

• Oversee business strategy and client services.
• Shape digital direction aligned with business goals.
• Generate billable revenue for the department.
• Contribute to clients' digital transformation.
• Manage multi-disciplinary teams for best practices.

Skills

Healthcare industry experience

Client services skills

Leadership skills

Commercial/sales capability

Communication skills

Digital product understanding

Job description

The Job:

• Job Title: Client Partner
• Industry: Digital Agency - Healthcare & Pharma Sector
• Working Set-Up: Hybrid working set-up (office visits 1-2 times per month)
• Salary - Up to £93,000 dependent on experience
• Interview process: 3 stages

The Role:

One of our key clients, a rapidly scaling Healthcare and Pharma focused Digital Agency, are looking to make an incredibly important senior hire - A Client Partner. This position, the first of its kind within the company, will focus on the overseeing of business strategy and client services.

For this role, we're looking for someone who combines extensive pharmaceutical and healthcare industry experience with a highly analytical mindset. You'll be someone who possesses a strong business acumen, exceptional client services skills, and a confident leadership style. With this being a new role within the business, we're looking for someone who has at least 10 years experience across business consulting and client services. You'll be an expert at working in client-facing digital environments, allowing you to effectively contribute to the success of clients digital transformation and product delivery lifecycle projects.

You will be responsible for shaping digital direction, whilst keeping alignment with business goals, customer needs, and compliance requirements, ultimately unlocking opportunities for impactful delivery and long-term account growth.

You will be expected to generate around 40% of your time as billable revenue for the department.

The Person:

• 10+ years experience working across consulting, digital, and client services
• Experience working in the healthcare and pharmaceutical industries is essential
• Extensive agency experience and the ability to effectively grow key accounts
• Understanding of Digital Product, Design Thinking and digital health innovation, and importantly Design Systems and the benefits of a cross channel approach
• Strong commercial/sales capability and experience
• Exceptional communication skills
• Experience line managing multi-disciplinary teams; training, mentoring and coaching best practice strategy and client service

Important Notice:

Please note that due to the high volume of applications we receive, we are unfortunately unable to respond to all applicants. If you have not heard from us within 2 weeks of your application, please assume that you've not been successful on this occasion.

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.

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