Client Onboarder - Innovation Economy - Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global financial services firm in Bournemouth is seeking a Client Onboarder - Innovation Economy - Associate to manage client-facing projects for Corporate and Fintech clients. The role involves implementing global Cash Management solutions and project managing multiple deals. Candidates should have strong interpersonal skills, project management experience, and a client-focused approach. Competitive compensation and growth opportunities are offered.

Qualifications

• Experience in managing client onboarding projects is preferred.
• Ability to work both autonomously and in team environments.
• Strong interpersonal communication skills.

Responsibilities

• Implement global Cash Management solutions.
• Project manage multiple deals concurrently.
• Develop project plans and attend regular client meetings.
• Identify process gaps and improvement opportunities.

Skills

Client facing skills

Project Management

Strong verbal communication

Effective issue resolution skills

Time management

Prioritization skills

Job description

Responsibilities

• Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
• Project manage multiple deals /projects concurrently by being the central point to both internal and external customers
• Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Work with internal and external parties to deliver the solution within the minimum time frames.
• Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
• Provide support to team colleagues as required.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Adhere to all JPMorgan Chase department policy and procedures
• Attend meetings and training as required to continue development and product knowledge
• Strong client facing skills
• Strong verbal, written and interpersonal communication skills
• Project Management skills
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment
• Able to work both autonomously and in a team environment.
• Effective issue resolution and escalation skills

Overview

Join a team that collaborates with digital banks, fintech, and third-party payment processors entities that are redefining the boundaries of innovation within the financial industry. As part of this cutting-edge team, you will be immersed in the most dynamic areas of the bank, constantly pushing the limits of what is possible and shaping the future of financial services.

Role Description

As a Client Onboarder - Innovation Economy - Associate within the GCB EMEA Onboarding Team, you will be at the forefront of client-facing projects that drive the future of banking. This dynamic position is integral to spearheading implementation projects for both Corporate and Fintech clients, placing you at the heart of one of the fastest-growing sectors in Onboarding., J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services to clients-including corporations, municipalities, institutions, real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.