Client Manager - Green Doctor Programme

Groundwork London; Greater London; On-site; GBP 32,000 - 34,000; Full time

Job summary

A community-focused organization is seeking a dynamic Client Manager for their Green Doctor programme in Greater London. In this pivotal role, the successful candidate will manage contracts to provide home energy advice and low-cost installations to aid vulnerable households. The ideal candidate will have strong contract management experience, excellent client relationship skills, and proficiency with project management tools. This position offers competitive pay and is part of a commitment to social and environmental regeneration.

Qualifications

• Experience managing multiple contracts and budgets.
• Excellent communication skills and positive client relationships.
• Ability to present reports and evaluations effectively.

Responsibilities

• Manage a portfolio of contracts delivering home energy advice.
• Deliver installations of low-cost devices to save water and energy.
• Contribute innovative ideas to improve services.

Skills

Contract management

Client relationship management

Communication

Contract negotiation

Project management

Problem-solving

Tools

CRM tools

Project management tools

Job description

Client Manager - Green Doctor Programme

Location: Groundwork London Offices

Contract: Fixed Term 12 months

Salary: £32,000 - £34,000

Hours: 37.5 hours per week

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.

Are you interested in helping vulnerable households tackle the cost‑of‑living crisis? Our award‑winning Green DoctorTM programme helps households to stay warm, stay well and save money on their household bills while delivering environmental impact by reducing carbon emissions.

Groundwork London is looking for a dynamic Client Manager to join our award‑winning Green DoctorTM service. In this client‑facing role, you will manage a portfolio of contracts delivering home energy and support combining one‑to‑one energy‑saving advice with installations of low‑cost devices in households to save water and energy, keeping people warmer in their homes and moving them out of fuel poverty.

You will also contribute ideas to continuously develop, innovate and improve the service.

We are looking for someone who:

• An outstanding contract manager, experienced in managing multiple contracts and budgets at the same time.
• Someone who excels at creating and maintaining positive relationships with clients.
• An excellent communicator with strong contract‑negotiation skills.
• Experienced in compiling and presenting target‑based reporting and evaluation.
• Confident in using technology, project management and CRM tools and quick to pick up new software.
• Positive with a solution‑focused attitude.

About Us

Groundwork London works with communities across the capital to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration in London for over 25 years. Today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

Apply now!

We will be shortlisting and interviewing applicants as we receive applications, so please apply as soon as possible as we may close applications early.

Closing date for applications: 5pm, 19th January 2024

Interview date: w/c 26th January 2024

To Apply

If you feel you are a suitable candidate and would like to work for Groundwork London, please don’t hesitate to apply.