Client Liaison Manager

Avery Healthcare Group Ltd.; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care home provider is seeking a warm and dedicated Client Liaison Manager in Leicester. You will manage the sales and marketing processes in the home, ensuring operational efficiency while meeting budget targets. Ideal candidates should possess excellent negotiation and interpersonal skills and have a full UK driving license. Join a supportive environment promoting meaningful experiences for residents and employees. A DBS check will be required.

Qualifications

• Must have a full UK and clean driving license.
• Prior experience in a sales position is ideal.
• Ability to negotiate with skill and expertise.

Responsibilities

• Manage the sales and marketing processes in the home.
• Ensure sales targets and marketing deadlines are met.
• Assist with sales and marketing enquiries.

Skills

Negotiation skills

Interpersonal skills

Professional telephone manner

Workload prioritization

Job description

The Client Liaison Manager role at Avery Healthcare's South Lodge Care Home in Leicester focuses on managing the sales and marketing processes, ensuring effective daily operations of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base, and maximizing revenue. The successful candidate will be a warm, enthusiastic, and dedicated individual who lives the company's values of caring, supportive, honest, respectful, and accountable.

Main duties of the job

As the Client Liaison Manager, your responsibilities will include ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards, assisting in answering all general sales and marketing enquiries, managing and keeping up to date the information on the pipeline of potential members, and developing new contacts and maintaining regular and close contacts with all key care influences.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful experiences for their residents and team members. With a vision of 'creating meaningful lives together,' they offer exceptional care across their growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Package Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.

When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager at South Lodge Care Home in Leicester. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.

Other responsibilities will include:

• Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.
• Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.
• Developing new contacts and maintain regular and close contacts with all key care influences.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have a full UK and clean driving license
• Be able to negotiate with skill and expertise.
• Possess effective interpersonal skills and professional telephone manner.
• Be able to prioritise your own workload.
• Ideally have a background in a previous sales position.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• To be successful in this role, you will need to have a full UK and clean driving license, be able to negotiate with skill and expertise, possess effective interpersonal skills and a professional telephone manner, be able to prioritize your own workload, and ideally have a background in a previous sales position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.