Client Liaison Manager

Avery Healthcare Group; Hatfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury care home provider in Hatfield seeks a Client Liaison Manager to oversee sales and marketing operations. The ideal candidate will possess strong communication and negotiation skills, have a full UK driving licence, and thrive in a fast-paced environment. Join a company that values caring and supports your professional growth.

Qualifications

• Full, clean UK driving licence required.
• Strong negotiation skills and commercial awareness essential.
• Excellent interpersonal and telephone communication skills required.

Responsibilities

• Lead sales and marketing process to meet budget targets.
• Respond to enquiries professionally across multiple channels.
• Manage pipeline of potential residents to maximize conversion.

Skills

Negotiation skills

Interpersonal communication

Time management

Job description

Overview

At Avery Healthcare, we believe that exceptional care starts with exceptional people. That’s why we’re dedicated to supporting the incredible individuals who make a difference in our residents’ lives every single day. We celebrate your hard work, champion your growth, and create an environment where you can thrive.

When you join our team, you’re not just stepping into a role—you’re stepping into a community built on respect, compassion, and a shared commitment to excellence. Here, your dedication will be recognised, your ideas valued, and your career nurtured.

We’re now looking for a warm, enthusiastic, and driven individual to join our award-winning team as a Client Liaison Manager. If you’re ready to make a meaningful impact and grow with a company that truly cares, we’d love to hear from you.

About the role

As our Client Liaison Manager, you’ll be the heartbeat of our Sales & Marketing Department, ensuring smooth daily operations and driving occupancy and revenue growth. You’ll be the friendly face and strategic mind behind our home’s success.

Your key responsibilities

• Leading the sales and marketing process to meet and exceed budget targets.
• Responding to enquiries across multiple channels with professionalism and warmth.
• Managing the pipeline of potential residents to maximise conversion and revenue.
• Building and nurturing relationships with key care influencers and community contacts.
• Ensuring brand standards and deadlines are consistently met.

About you

You’re a natural communicator, a confident negotiator, and someone who thrives in a fast-paced, people-focused environment. Most importantly, you live and breathe our values: caring, supportive, honest, respectful, and accountable.

What you’ll bring to the role

• A full, clean UK driving licence.
• Strong negotiation skills and commercial awareness.
• Excellent interpersonal and telephone communication skills.
• The ability to manage and prioritise your workload effectively.
• Previous experience in a sales role (preferred but not essential).

About Avery Healthcare Group

We’re proud to be one of the UK’s leading providers of luxury care homes, with over 100 locations and a reputation for excellence. At Avery, we believe later life should be full of joy, purpose, and connection—and that goes for our team members too.

Our vision of creating meaningful lives together guides everything we do. We offer a supportive, inspiring workplace where you’ll feel empowered, appreciated, and part of something truly special.

Additional information

• A DBS Disclosure check will be required (covered by Avery Healthcare).
• Proof of eligibility to work in the UK is essential.
• Please note: This advert may close early depending on application volume and business needs.

Ready to take the next step in your career with a company that puts people first?

Apply today and discover the Avery difference.