Client Experience & Office Operations Specialist

Confidential; Eling; Hybrid; GBP 21,000 - 22,000; Full time

Job summary

Confidential in Totton, United Kingdom is seeking a Customer Experience and Operations Coordinator for a 3-month temporary contract. The role combines customer service, care coordination, office administration and operational support in a hybrid working setup.

The ideal candidate will be the first point of contact for customers, contractors and visitors, ensuring a professional and positive experience while supporting day-to-day office operations.

Qualifications

• Experience in customer service or office coordination.
• Strong organisational and communication skills.
• Proactive and professional approach.

Responsibilities

• Manage customer enquiries by phone, email and in person.
• Coordinate customer care issues from initial report through to resolution.
• Liaise with contractors and internal teams to ensure issues are resolved promptly.
• Maintain customer records and provide regular updates.
• Support the day-to-day running of the office, including meetings, supplies and facilities.
• Manage incoming calls, visitors, post and correspondence.
• Assist with insurance administration, reporting and general business support.

Skills

Customer service

Office administration

Coordination

MS Office

Tools

CRM systems

Job description

Confidential in Totton, United Kingdom is seeking a Customer Experience and Operations Coordinator for a 3-month temporary contract. The role combines customer service, care coordination, office administration and operational support in a hybrid working setup.

The ideal candidate will be the first point of contact for customers, contractors and visitors, ensuring a professional and positive experience while supporting day-to-day office operations.