Customer Experience Coordinator

Confidential; Bournemouth; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 33 days

Company pension

Company sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Monday to Friday working

Modern office environment

Job summary

Confidential in Bournemouth is seeking a Customer Operations Coordinator to deliver first-class service from enquiry to resolution. You will be the main contact for customers, coordinating appointments and working with engineers and internal teams to ensure a seamless experience.

The role requires at least two years in customer service or operations, strong communication, organisational skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Confidential in Bournemouth is seeking a Customer Operations Coordinator to deliver first-class service from enquiry to resolution. You will be the main contact for customers, coordinating appointments and working with engineers and internal teams to ensure a seamless experience.

The role requires at least two years in customer service or operations, strong communication, organisational skills, and proficiency with Microsoft Office and CRM systems.