Client Experience & Operations Coordinator

Confidential; Stevenage; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare cash plan

Discounted gym

25 days holiday + Bank Holidays + Xmas

Descripción de la vacante

Confidential in Stevenage is seeking a Client Services Coordinator to support the running of a busy business centre. You will deliver excellent customer service, and help create a positive experience for clients and visitors.

This role offers a mix of customer service, administration, sales support, and operational responsibilities. The client has a focus on exceptional customer care, and wants someone who can join them in delivering this experience to uphold their great standards.

Formación

• Previous administrative or customer-facing experience.
• Strong customer service with a professional, friendly approach.
• Good organisational skills and the ability to manage multiple tasks.
• Proficient in Microsoft Office and business systems.
• Able to work independently and adapt to changing priorities.
• Experience in a concierge or business centre environment is beneficial.
• Excellent verbal and written communication.

Responsabilidades

• Welcome clients and visitors and ensure a positive customer experience.
• Respond to enquiries by phone and email, arranging viewings and following up on leads.
• Manage client administration, including records, invoicing, and service updates.
• Coordinate meeting room bookings and ensure rooms are prepared to company standards.
• Monitor stock levels, report maintenance issues, and support general centre operations.
• Work closely with the Centre Manager to assist in all areas of the business.
• Ensure meeting rooms are kept clean and tidy and that centre staff are aware of bookings.
• Handle customer queries professionally and escalate issues where appropriate.

Conocimientos

Customer service

Organisation

Multitasking

Professional communication

Adaptability

Independent work

Concierge experience

Herramientas

Microsoft Office

Descripción del empleo

Confidential in Stevenage is seeking a Client Services Coordinator to support the running of a busy business centre. You will deliver excellent customer service, and help create a positive experience for clients and visitors.

This role offers a mix of customer service, administration, sales support, and operational responsibilities. The client has a focus on exceptional customer care, and wants someone who can join them in delivering this experience to uphold their great standards.