Customer Onboarding Specialist (Temp to Perm)

Confidential; Houghton-le-Spring, North East; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential seeks an organised Onboarding & Support Administrator to join their Operations Team in Houghton le Spring. This full-time role is a temporary to permanent opportunity with an immediate start, supporting customers from initial enquiry through onboarding and ongoing support with a professional, friendly service.

You'll coordinate onboarding activities, maintain CRM records, and liaise with internal teams to ensure timely actions.

Qualifications

• Previous experience in an administration, customer service or support role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience maintaining accurate records and databases.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Professional and confident telephone manner.
• A proactive approach and positive attitude.

Responsibilities

• Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.
• Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
• Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
• Identify and elevate onboarding delays, issues or risks where appropriate.
• Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
• Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
• Build and maintain positive customer relationships through regular communication and support.

Skills

Customer service

Communication

Organisational skills

CRM familiarity

MS Outlook/Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Confidential seeks an organised Onboarding & Support Administrator to join their Operations Team in Houghton le Spring. This full-time role is a temporary to permanent opportunity with an immediate start, supporting customers from initial enquiry through onboarding and ongoing support with a professional, friendly service.

You'll coordinate onboarding activities, maintain CRM records, and liaise with internal teams to ensure timely actions.