Customer Service Coordinator — Fast-Paced & Client-Focused

Confidential; United Kingdom; On-site; GBP 23,000 - 27,000; Full time

Job summary

Confidential is seeking an experienced Customer Service Coordinator to join our busy operations team on an ongoing temporary basis. This role places you at the frontline, handling inquiries and ensuring service delivery to a high standard.

You will respond to phone and email enquiries, coordinate with internal teams to resolve issues, manage customer accounts, and maintain strong relationships to support client satisfaction.

Qualifications

• Previous experience in customer service roles.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and attention to detail.
• Experience using CRM and ticketing systems.
• Ability to manage multiple priorities in a busy environment.
• A proactive, team-focused approach with a passion for delivering exceptional customer service.

Responsibilities

• As the first point of contact for customers, you'll manage enquiries via phone and email, resolve operational issues, coordinate with internal teams, oversee customer accounts, and ensure excellent service delivery.

Skills

Customer service

Communication

Problem solving

CRM software

Multitasking

Team player

Tools

CRM systems

Ticketing systems

Job description

Confidential is seeking an experienced Customer Service Coordinator to join our busy operations team on an ongoing temporary basis. This role places you at the frontline, handling inquiries and ensuring service delivery to a high standard.

You will respond to phone and email enquiries, coordinate with internal teams to resolve issues, manage customer accounts, and maintain strong relationships to support client satisfaction.