Client Success & Operations Coordinator

Portfolio; Kings Worthy; On-site; GBP 26,000 - 32,000; Full time

Job summary

Portfolio in the United Kingdom is seeking an Operations Coordinator to support clients and ensure high-quality service in a fast-paced environment. The role requires strong communication, CRM usage, and data analysis to improve service levels.

Experience in coordination and familiarity with ERP systems are valued, with a focus on accurate information delivery and professional client relations under pressure.

Qualifications

• Proven experience in a coordinator role.
• Familiarity with ERP systems.
• Strong communication skills, both written and verbal.
• Analytical skills to interpret data and identify actionable insights.
• Ability to work effectively under pressure whilst maintaining attention to detail.

Responsibilities

• Be the main inter-department coordinator to ensure Customer needs are met.
• Provide accurate information regarding our services, ensuring customer needs are fully understood.
• Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
• Analyse customer data to identify trends or issues, contributing to continuous service improvement.
• Collaborate with internal teams to resolve complex queries and escalates issues when necessary.
• Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients.

Skills

Coordination experience

Strong communication

Analytical thinking

Customer-focused

Attention to detail

Tools

CRM systems

ERP systems

Job description

Portfolio in the United Kingdom is seeking an Operations Coordinator to support clients and ensure high-quality service in a fast-paced environment. The role requires strong communication, CRM usage, and data analysis to improve service levels.

Experience in coordination and familiarity with ERP systems are valued, with a focus on accurate information delivery and professional client relations under pressure.