Customer Experience and Operations Coordinator

Confidential; Eling; Hybrid; GBP 21,000 - 22,000; Full time

Job summary

Confidential in Totton, United Kingdom is seeking a Customer Experience and Operations Coordinator for a 3-month temporary contract. The role combines customer service, care coordination, office administration and operational support in a hybrid working setup.

The ideal candidate will be the first point of contact for customers, contractors and visitors, ensuring a professional and positive experience while supporting day-to-day office operations.

Qualifications

• Experience in customer service or office coordination.
• Strong organisational and communication skills.
• Proactive and professional approach.

Responsibilities

• Manage customer enquiries by phone, email and in person.
• Coordinate customer care issues from initial report through to resolution.
• Liaise with contractors and internal teams to ensure issues are resolved promptly.
• Maintain customer records and provide regular updates.
• Support the day-to-day running of the office, including meetings, supplies and facilities.
• Manage incoming calls, visitors, post and correspondence.
• Assist with insurance administration, reporting and general business support.

Skills

Customer service

Office administration

Coordination

MS Office

Tools

CRM systems

Job description

Customer Experience and Operations Coordinator - Totton - 3 month temporary contract - 15.50- 15.98 depending on experience - Hybrid

We are looking for an organised and customer-focused Customer Experience and Operations Coordinator to join a small and friendly team based in Totton. This is a varied role combining customer service, customer care coordination, office administration and operational support, so you must have experience working within a similar role before. You will be the first point of contact for customers, contractors and visitors, ensuring a professional and positive experience while supporting the smooth day-to-day running of the office.

Key Responsibilities

• Manage customer enquiries by phone, email and in person.
• Coordinate customer care issues from initial report through to resolution.
• Liaise with contractors and internal teams to ensure issues are resolved promptly.
• Maintain customer records and provide regular updates.
• Support the day-to-day running of the office, including meetings, supplies and facilities.
• Manage incoming calls, visitors, post and correspondence.
• Assist with insurance administration, reporting and general business support.

About You

• Previous experience in customer service, administration or office coordination.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage multiple tasks.
• Confident using Microsoft Office and business systems.
• A proactive and professional approach.

Please be aware this advert will remain open until the vacancy has been filled.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.