Office & Customer Experience Specialist

Confidential; Verwood; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free on-site parking

Private Healthcare after probation

25 days holiday + BH

Company pension

Job summary

Confidential in Verwood, Dorset is seeking a full-time Office & Customer Experience Administrator to maintain day-to-day operations and deliver a first-class customer journey. The role blends office administration with client-facing duties, requiring a proactive, organised mindset and a welcoming manner.

You will handle reception tasks, warranty claim processing, data entry and general admin while promoting ISO 9001:2015 standards.

Qualifications

• At least 5 years of office/administrative experience.
• Experience handling reception, calls, emails and in-person greetings.
• Excellent communication and organisational skills.

Responsibilities

• Main Reception Duties: serve as first contact for calls and visitors.
• Warranty Claims Processing: manage documentation and updates to customers.
• General Office Support: assist team with administrative tasks and ISO compliance.
• Workflows: manage daily admin tasks including data entry and filing.

Skills

MS Office 365

Communication

Tools

CRM systems

Sage 50

Job description

Confidential in Verwood, Dorset is seeking a full-time Office & Customer Experience Administrator to maintain day-to-day operations and deliver a first-class customer journey. The role blends office administration with client-facing duties, requiring a proactive, organised mindset and a welcoming manner.

You will handle reception tasks, warranty claim processing, data entry and general admin while promoting ISO 9001:2015 standards.