Client Experience Manager

twentysix; Fareham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Client Experience Manager to enhance client relationships and drive marketing success. This dynamic role involves leading communication across SEO, PPC, and UX projects, ensuring clients receive regular updates and support. You'll manage onboarding, track performance, and identify growth opportunities while collaborating with internal teams to deliver outstanding results. Join a forward-thinking company that values detail and innovation, where your contributions will directly impact client satisfaction and project success. If you're enthusiastic about digital marketing and ready to make a difference, this opportunity is for you.

Benefits

30 days holiday allowance

Extra day off for birthday

Hybrid working model

Competitive pension schemes

Employee assistance programme

Health workshops

Opportunity for travel

Regular socials

Continuous performance reviews

Team knowledge sharing

Qualifications

• Experience in a digital marketing agency with strong client relationship skills.
• Confident in leading meetings and managing client expectations.

Responsibilities

• Act as the main point of contact for marketing clients and lead onboarding.
• Monitor campaign performance and manage client communication effectively.

Skills

Client Relationship Management

SEO Knowledge

PPC Management

Digital Campaign Strategy

Reporting and Analysis

Organizational Skills

Communication Skills

Problem Solving

Tools

CRM Tools

Marketing Tools

Job description

Who you are

The role suits someone who has worked in a digital marketing agency and thrives on building strong client relationships. You enjoy being the main point of contact and take pride in delivering clear, regular updates that help clients feel confident in their campaigns. You’re proactive, positive, and not afraid to get stuck in when deadlines are tight. You’re confident leading meetings, managing client expectations, and working with SEO, PPC and UX teams to align on KPIs and strategy. You’re organised, solutions-focused and always thinking one step ahead to keep projects moving and clients happy.

What you’ll do

As a Client Experience Manager, you’ll be the go-to person for all marketing clients, leading communication across SEO, PPC and UX projects. You’ll manage onboarding, run discovery sessions, and support the creation of campaign strategies. You’ll host monthly reporting meetings, keep clients updated, and identify ways to improve results or grow accounts. You’ll work closely with internal teams to manage KPIs, track performance, and solve any issues before they escalate. You’ll also help manage team workload, check the quality of deliverables, and make sure projects stay on track and within budget.

PLEASE NOTE. This role requires you to work from our office based in Fareham Hampshire (Hybrid). Please only apply if you are happy to work from this location.

Your day to day

• Act as the first point of contact for all marketing clients
• Lead onboarding and discovery sessions for new projects
• Support SEO, PPC and UX teams in setting KPIs and building campaign strategies
• Run monthly reporting calls and quarterly strategy reviews
• Keep clients informed on progress via email, video and in-person updates
• Identify and address client issues to improve satisfaction and retention
• Work with internal teams to manage workload, budgets and timelines
• Monitor campaign performance and spot opportunities to scale results
• Review and approve marketing outputs for quality and accuracy
• Communicate updates and outcomes to senior management
• Collaborate with the sales team to provide relevant campaign data
• Raise web requests in line with client needs and priorities
• Work with the Finance Manager to track client payments and pause work if needed
• Handle client complaints and work towards positive resolutions
• Identify and support upsell opportunities with the wider team

Knowledge and Experience

• Agency or client-facing marketing experience
• Strong grasp of SEO, PPC and digital campaigns
• Confident leading client meetings and updates
• Solid working knowledge of CRM and marketing tools
• Skilled in in-depth reporting and analysis
• Used to working with KPIs and tracking results
• Excellent organisational skills
• Outstanding written and verbal communication
• Able to manage multiple clients and deadlines
• Comfortable handling issues and finding solutions

Personal Characteristics

• Driven and focused – not to mention detail-oriented. We deliver world-class experiences, and we won’t let any small detail fall through the cracks.
• Commercially minded – we don’t just churn out projects. We’re looking for someone who appreciates and invests in the wider growth and achievements of Damteq.
• Enthusiastic – we want someone that brings their excitement and passion to every project.
• Happy to be challenged – We want our team always to be learning from one another. Our people will always be experimenting with new trends and challenging new ways of doing things.
• Happy to work at a destination agency – Damteq is a go-to agency, both for clients and talent. We don’t play second fiddle. We’re looking for people who are keen to commit and add value to our business.

Benefits

• Salary to suit your experience and lifestyle.
• Excellent holiday allowance (30 days) + 1 extra day every year of service.
• An additional day off for your birthday.
• Hybrid Working (3 days office-based, two days remote after passing 6-month probation).
• Opportunity to work on national and international projects.
• Competitive Pension Schemes.
• Working for an environmentally conscious company.
• Opportunity for travel for conferences.
• Ongoing continuous performance reviews and personal growth plan.
• Employee Assistance Programme.
• Workplace Wellbeing and Health Workshops.
• Regular Check-ins and one-to-ones.
• Team Knowledge Sharing and Workshops.
• Regular socials, payday pub visits and fun stuff.