Client Executive

WATCHES OF SWITZERLAND; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading luxury watch retailer is seeking a Client Executive to join their Virtual Boutique team in London. The successful candidate will engage with clients through multiple channels, ensuring a positive experience, and support colleagues in delivering exceptional service. This role requires excellent communication skills and a passion for luxury retail. Flexible working hours will apply.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Passionate about delivering an amazing client experience.
• Experience in a luxury retail or consultative environment is ideal.
• Highly organized and detail-oriented.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Engage with clients through live chat, calls, and emails.
• Support internal communication across departments.
• Ensure a positive client experience during interactions.

Skills

Client experience

Luxury retail experience

Organisational skills

Communication skills

Problem-solving

Job description

Job Description

Are you passionate about providing great client experience?

Do you want to be part of an exciting new opportunity?

Are you looking for a career and not just a job?

We are looking for a Client Executive to join our growing Virtual Boutique team based in our Oxford Street offices.

As a Client Executive, you will ensure you are consistently effective and professional in all internal communication across departments and our showrooms. Through strong communication skills you will be engaging through live chat, inbound/outbound audio and video calls and emails to offer support to clients who may have questions, concerns, or who want to purchase a product from us.

As a Client Executive, you will support your colleagues who will be the first point of contact and could possibly be the only contact a customer has with us, so it is important that you ensure the experience is as positive as possible.

You will need to be fully flexible to work between the hours of 8am and 10pm and there is currently four days working and two days off rotation pattern in place (working patterns are subject to change).

About You

• Passionate about delivering an amazing client experience
• Ideally have experience within a luxury retail or consultative environment
• Experience in a client service environment
• Incredibly organised and detail-orientated, with outstanding critical-thinking and creative problem-solving skills
• Exceptional communication skills, both written and verbal
• A positive and high-energy attitude

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn