Client Engagement Executive, Performance Partnership

Danaher; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global leader in diagnostics seeks a Client Engagement Executive to ensure contractual obligations are met while enhancing client retention and growth. This role involves collaborating with various teams to analyze outcomes and develop strategies that drive success for clients. Candidates should have a Bachelor's degree, and experience in a client-facing role is essential. Strong problem-solving skills are a must, along with a willingness to travel 50-75% of the time in this impactful position.

Qualifications

• Experience in consulting, project management, or process improvement.
• Understanding of laboratory operations is beneficial.
• Ability to implement innovative solutions to customer problems.

Responsibilities

• Develop strategies for client retention and growth.
• Ensure transparency of project inputs and outputs.
• Drive partnership through executive-level review reports.

Skills

Strong problem-solving skills

Client-facing experience

Analytical skills

Education

Bachelor's degree from an accredited institution

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Client Engagement Executive, Performance Partnerships is responsible for providing the client with a single point of contact at the C-level and VP level to ensure that Beckman Coulter is meeting contractual savings guarantees and patient outcomes guarantees. You will provide direction to our resources to meet / exceed contractual obligations with a primary focus in Performance Partnership and partnership guarantees.

You’ll develop a strategy to ensure client retention and growth through close interaction with the commercial sales teams, service teams, Performance Partnership Consultants and commercial Customer Success Advocates.

In this role, you will have the opportunity to :

• Work closely with Performance Partnership Delivery Team consultants and customer to ensure transparency of project inputs, outputs, issues, concerns and roadblocks.
• Analyze customer successes and gaps regarding contractual obligations and required change management obligations.
• Ensure program implementation as defined by workstream improvement opportunities are correlated and reported as required, using Performance Partnership Dashboards and Standard Work Playbook(s).
• Support the continued development of Performance Partnership communication processes, tools and Standard Work Playbooks that support the Delivery of contractual obligations as related to Performance Partnership requirements.
• Works to improve self, associates and organization to support talent and market growth (e.g. start DBS training and certification journey, serve as a peer contact for new hires, and provide feedback to assigned account team
• Drive partnership through developing director and executive-level review reports and facilitating meetings that focus on Beckman Coulter’s recommendations / solutions to improve hospital operations.

The essential requirements of the job include :

• Bachelor’s degree from an accredited institution.
• Diagnostic Lab experience and / or understanding of laboratory operations.
• Experience in client-facing role such as consulting, project management, or process improvement (e.g., Six Sigma, LEAN) while serving as an advocate for client needs.
• Strong problem‑solving skills and able to implement innovative solutions to customer problems. Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.

Travel, Motor Vehicle Record & Physical / Environment Requirements :

• Ability to travel 50% - 75% of the time
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in :

• PMP certification is a plus
• Lean Six Sigma Black Belt certification is a plus

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.