Client Director

Aptia Group; Exeter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading client services firm in Exeter is seeking a Client Director to manage client relationships and operational leadership. The role involves ensuring compliance, enhancing client value, and identifying growth opportunities in a fast-paced environment. Candidates should have a strong background in defined benefit pensions and a proven track record in client-facing roles, as well as excellent leadership skills. This is a hybrid position with a focus on fostering long-term client partnerships.

Qualifications

• Deep understanding of defined benefit (DB) pensions and complexities of scheme administration.
• Proven background in client-facing roles within third-party administration environments.
• Strong operational and commercial acumen with a track record of delivering performance targets.

Responsibilities

• Own and nurture high-impact client relationships, ensuring alignment with service commitments.
• Lead day-to-day services of Pension Administration teams, driving performance against KPIs.
• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner.

Skills

Client relationship management

Pensions administration

Operational improvement

Stakeholder management

Leadership skills

Job description

The Role

Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members? If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you. Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships. You will champion service excellence, drive commercial growth and safeguard member satisfaction. This is a hybrid working role and could be aligned to our office in Exeter.

What You'll Be Doing

• Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
• Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
• Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
• Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
• Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
• Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
• Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.

Here's What We're Looking For

• Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
• A proven background in client‑facing roles within third‑party administration environments – you may have an operational background with some client‑facing responsibility looking to build on this in your next role.
• Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
• Excellent leadership, stakeholder management, and communication skills.
• A proactive, solutions‑driven mindset and a desire to make a meaningful impact.

If you are interested in this role and then we'd love to hear from you. Please go ahead and click apply to submit your CV.

Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at [e-mail].