Client Delivery Executive - Finance

Atos SE; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global technology company seeks a Client Delivery Executive in Edinburgh to oversee contract execution and transform service delivery in the finance sector. The role requires proven experience in BPO services and a strong understanding of regulatory compliance. This is a unique opportunity to collaborate with senior leadership and manage key contracts while utilizing innovative technology for operational improvement.

Benefits

25 days of annual paid leave

Pension contributions of up to 10%

Life assurance

Flex benefits program

Unlimited learning opportunities

Qualifications

• Experience in Finance and Pensions is critical.
• Ability to engage effectively with senior leadership.

Responsibilities

• Oversee contract and project execution.
• Drive end-to-end delivery and solution design.
• Collaborate closely with client technical teams.

Skills

Proven experience in BPO services

Strong understanding of regulatory compliance

Excellent communication skills

Job description

Overview

Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters.

About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About our Financial Services Industry

At Atos, we empower leading Financial Services organizations by delivering innovative solutions that enhance operational performance and IT agility. Our practice is dedicated to helping clients navigate the complexities of risk management while ensuring compliance with evolving regulations across diverse geographies.

In today’s landscape, where customer connectivity is critical, we provide the banking and insurance sectors with comprehensive, end-to-end smart solutions. Our mission is to help clients attract and engage customers across multiple channels, fostering a deeper understanding of their needs.

By leveraging advanced technologies and data analytics, we enable organizations to respond swiftly and effectively, ultimately building stronger customer loyalty and enhancing overall satisfaction.

Our team of experts collaborates closely with clients to develop tailored strategies that align with their unique business objectives, ensuring sustainable growth and long-term success in a rapidly changing financial environment. Join us in shaping the future of financial services through innovation and excellence.

Where Purpose Meets Career

Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension sectors.

In this role, you will contribute to the financial recovery of key contracts while being part of a transformative journey that leverages cutting-edge technology such as AI. Your work will have a significant impact on our clients and the industry.

• Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery.
• Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency.
• Engagement at the Highest Levels: Collaborate directly with senior leadership, and participate in board meetings, providing you with a unique opportunity to influence strategic decisions.

Key Responsibilities

As a Client Delivery Executive, you will oversee contract and project execution in alignment with defined budgets and plans, coordinating with key stakeholders, including the Industry Operations team and Horizontal Operations team.

Solution Design and Delivery:

• Drive end-to-end delivery by orchestrating collaboration between Business Line and Horizontal Operations teams, adhering to Atos delivery standards.
• Ensure the smooth operation of implemented solutions through predictive, preventive, and corrective maintenance.
• Enhance productivity and optimize costs through innovative approaches.
• Manage the timely delivery of large and complex transformational activities by leveraging dedicated industry-specific engineering and delivery capabilities.
• Oversee risk management and contract/project monitoring in conjunction with service delivery and project management.

Customer Management:

• Understand and challenge clients’ business needs.
• Collaborate with client technical teams to develop innovative solutions tailored to their maturity level.
• Work alongside the Business Line Head to provide best practices and solution demands for the practice portfolio.

People Management:

• Ensure resources have up-to-date knowledge of internal business lines and horizontal operations.
• Develop staffing plans with relevant capabilities based on client solution specifics.

Skills We Can’t Do Without

• Proven experience in BPO services, particularly in Finance and Pensions.
• Strong understanding of regulatory compliance and customer service management.
• Excellent communication skills, with the ability to engage effectively with senior leadership.

Skills We’d Like

• Experience in managing financial processes.
• Familiarity with AI-driven business operations.
• 25 days of annual paid leave
• Pension contributions of up to 10%
• Life assurance
• Flex benefits program
• Unlimited learning opportunities

We are a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated support team. As a Disability Confident employer, we welcome applications from all individuals, especially those with disabilities. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.

For further discussions, please contact us via our dedicated mailbox: [e-mail] or reach out directly to the responsible recruiter, Elvira Dupcheva, at [e-mail].

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here