Client Care Specialist: Veterinary Reception and Support

Medivet Group

Potters Bar

On-site

GBP 18,000 - 24,000

Full time

5 days ago

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Benefits offered by this job

Health Cash Plan

Counselling

5 Weeks Leave

Day for You

Cycle to Work

Season Ticket Loans

Discounts on Medivet products

Job summary

Medivet Potters Bar is seeking a friendly Client Care Assistant to join a close-knit team including a Branch Partner, Veterinary Surgeon and RVNs. You will be at the heart of the practice, delivering outstanding client and patient care at reception and supporting the 24-hour Enfield Hospital on a 1 in 5 weekend rota.

Typical duties include greeting clients, updating records, triaging emergency appointments, managing the diary, handling calls, and ensuring online bookings are available.

Qualifications

Excellent client-facing care and reception skills.
Good numeracy and experience with online appointment booking systems.
Team player who can remain calm under pressure and learn.

Responsibilities

Carry out reception duties, greet clients on arrival, and update records.
Triage the impact of emergency appointments, contacting clients and rearranging as needed.
Manage the practice diary to ensure appointment availability is optimised to team skillset.
Answer client phone calls and manage messages.
Ensure appointment slots are available for clients to book online.
Process any repeat prescription order requests.
Work collaboratively within a supportive team.

Skills

Client facing care

Reception skills

Numeracy

Online booking

Online booking system

Tools

Online booking system

Job description

Typical duties include greeting clients, updating records, triaging emergency appointments, managing the diary, handling calls, and ensuring online bookings are available.

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