Veterinary Client Care & Reception Specialist

Medivet & Partners; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Job summary

Medivet Welling is a busy first opinion practice in South East London, welcoming clients and delivering high standards of patient care. The role focuses on reception duties, diary management, and delivering exceptional client-facing service within a supportive team.

You’ll work with a friendly team including two RVNs and a VCA, participate in a 1 in 4 weekend rota, and benefit from health and wellbeing schemes, annual leave, and other staff perks.

Qualifications

• Experience in client-facing reception work.
• Good numeracy and experience with online booking systems.
• Team player who adapts, learns and stays calm under pressure.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Weekend rotation includes 1 in 4 weekends and Bank Holiday cover.

Skills

Reception skills

Client facing care

Numeracy skills

Team player

Tools

Online appointment booking system

Job description

Medivet Welling is a busy first opinion practice in South East London, welcoming clients and delivering high standards of patient care. The role focuses on reception duties, diary management, and delivering exceptional client-facing service within a supportive team.

You’ll work with a friendly team including two RVNs and a VCA, participate in a 1 in 4 weekend rota, and benefit from health and wellbeing schemes, annual leave, and other staff perks.