Client Care Assistant Welling

Medivet Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Discounts on Medivet products and serv

Job summary

Medivet Welling is a busy first opinion practice in South East London, looking for a reception professional who can deliver exceptional client facing care. You will handle bookings, triage emergencies, and support a friendly team across a busy diary.

You’ll be skilled at reception duties, with good numeracy and experience with online booking systems. Previous veterinary receptionist experience is desirable and you will join a team that values and supports your development.

Qualifications

• Experience in veterinary reception or customer-facing roles is preferred.
• Excellent client service and numeracy skills."
• Familiarity with online booking systems and diary management would be an asset.
• Able to stay calm under pressure and work as part of a supportive team.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage the impact of emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability by team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.

Skills

Reception experience

Client facing

Team player

Numeracy

Online booking systems

Job description

Medivet Welling is a busy and welcoming first opinion practice serving the local community in South East London. The clinic is led by Lead Veterinary Surgeon Davide and supported by a close-knit team comprising two Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. The practice prides itself on delivering high standards of patient care and exceptional client service, fostering a collaborative and supportive environment where team members can thrive and develop their skills.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing opportunities to work alongside a larger multidisciplinary team and support the delivery of continuous patient care.