Client Care Assistant

Medivet Group; Potters Bar; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling

5 Weeks Leave

Day for You

Cycle to Work

Season Ticket Loans

Discounts on Medivet products

Job summary

Medivet Potters Bar is seeking a friendly Client Care Assistant to join a close-knit team including a Branch Partner, Veterinary Surgeon and RVNs. You will be at the heart of the practice, delivering outstanding client and patient care at reception and supporting the 24-hour Enfield Hospital on a 1 in 5 weekend rota.

Typical duties include greeting clients, updating records, triaging emergency appointments, managing the diary, handling calls, and ensuring online bookings are available.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who can remain calm under pressure and learn.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client facing care

Reception skills

Numeracy

Online booking

Online booking system

Tools

Online booking system

Job description

Join our friendly and supportive team at Medivet Potters Bar. Working alongside a Branch Partner, Veterinary Surgeon, Graduate Vet and 3 RVNs, you'll be part of a close-knit team committed to delivering outstanding care for patients and excellent service for clients. As a Client Care Assistant, you'll be at the heart of the practice, helping to create a positive experience for every client and pet that visits us.In addition to your branch-based responsibilities, the role includes support at our 24-hour Enfield Hospital, with a 1 in 5 weekend rota and Bank Holiday cover averaging 2-3 days per year.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team