Client Care Assistant Welling

Medivet & Partners; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Job summary

Medivet Welling is a busy first opinion practice in South East London, welcoming clients and delivering high standards of patient care. The role focuses on reception duties, diary management, and delivering exceptional client-facing service within a supportive team.

You’ll work with a friendly team including two RVNs and a VCA, participate in a 1 in 4 weekend rota, and benefit from health and wellbeing schemes, annual leave, and other staff perks.

Qualifications

• Experience in client-facing reception work.
• Good numeracy and experience with online booking systems.
• Team player who adapts, learns and stays calm under pressure.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Weekend rotation includes 1 in 4 weekends and Bank Holiday cover.

Skills

Reception skills

Client facing care

Numeracy skills

Team player

Tools

Online appointment booking system

Job description

Medivet Welling is a busy and welcoming first opinion practice serving the local community in South East London. The clinic is led by Lead Veterinary Surgeon Davide and supported by a close-knit team comprising two Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. The practice prides itself on delivering high standards of patient care and exceptional client service, fostering a collaborative and supportive environment where team members can thrive and develop their skills.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing opportunities to work alongside a larger multidisciplinary team and support the delivery of continuous patient care.