Client Care Assistant

Medivet Group; Horsham; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Health cash plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and服务

Job summary

Medivet Broadbridge Heath is seeking a committed Client Care Assistant to join our friendly team. You will be the first point of contact, handling appointments, payments and client enquiries with a calm, organised, and friendly approach. This full-time role covers 40 hours per week with 1 in 4 weekends and some bank holiday cover.

You’ll support clients, patients and colleagues with exceptional service, enjoy a benefits package, and work in a practice that values your contribution.

Qualifications

• Excellent client-facing care with reception skills.
• Experience with online appointment booking systems.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triaging emergency appointments and rearranging as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online appointment slots are available for booking.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Customer service

Reception skills

Numeracy

Online appointment booking

Team player

Calm under pressure

Tools

Online booking systems

Job description

Medivet Broadbridge is recruiting for a Full time Client Care Assistant to join their friendly team in Broadbridge Heath.You will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there for clients, patients, and colleagues.You will be managing appointments, handling payments and responding to client enquiries. You will need to be calm, organised and friendly with excellent customer service skills and a love of animals.The role is 40hrs a week with 1 in 4 weekends and a fair contribution to Bank holiday cover.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team