Client Care Assistant

Medivet View All Jobs

Greater London

On-site

GBP 21,000 - 23,000

Full time

5 days ago

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Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Job summary

Medivet in London seeks a customer-focused veterinary receptionist to greet clients, update records, and manage the practice diary. You will triage emergencies, coordinate with the team, and support online booking processes.

The role requires excellent client-facing skills and numeracy, with a willingness to learn and adapt. A 1 in 4 weekend rota and Bank Holiday cover at our 24-hour Dartford Hospital are included, offering exposure to a multidisciplinary team.

Qualifications

Excellent client-facing care and professional hospitality in a veterinary setting.
Ability to prioritise, stay calm under pressure, and adapt to changing schedules.
Strong numeracy and accuracy when handling records and payments.
Experience with online appointment booking systems is desirable.

Responsibilities

Carry out reception duties, greeting clients on arrival, and updating records.
Triage the impact of emergency appointments, contacting clients and rearranging as needed.
Manage the practice diary to ensure appointment availability is optimised to team skillset.
Answer client phone calls and manage messages.
Ensure appointment slots are available for clients to book online.
Process any repeat prescription order requests.
Work collaboratively within a supportive team.

Skills

Client-facing

Reception skills

Numeracy

Team player

Calm under pressure

Flexible

Booking systems

Tools

Online booking systems

Job description

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing opportunities to work alongside a larger multidisciplinary team and support the delivery of continuous patient care.

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

Medivet Welling is a busy and welcoming first opinion practice serving the local community in South East London. The clinic is led by Lead Veterinary Surgeon Davide and supported by a close-knit team comprising two Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. The practice prides itself on delivering high standards of patient care and exceptional client service, fostering a collaborative and supportive environment where team members can thrive and develop their skills.

Your career means more than a rota and a job title, that's why we offer: Health and wellbeing