Client Care Assistant

Medivet & Partners; Preston; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health cash plan

24/7 counselling and wellbeing support

Life assurance 3 x salary

5 weeks’ annual leave plus Bank/Hols

Job summary

Medivet Bamber Bridge is seeking a Client Care Assistant to be the friendly first point of contact for clients and visitors. You will deliver exceptional client care, handle admin tasks, and support the busy reception in a modern practice near Preston.

You will manage appointments, assist with records, triage emergencies, and coordinate with the veterinary team. Previous customer service and admin experience is essential; veterinary reception experience is desirable.

Qualifications

• Previous customer service and administration experience is essential.
• Veterinary receptionist experience is desirable.
• Calm, friendly approach and ability to multitask in a fast-paced environment.
• Strong organisational and numeracy skills.

Responsibilities

• Carry out reception duties, greet clients, and update records.
• Triage emergency appointments and coordinate with clients.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure online booking slots are available.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Reception skills

Customer service

Administration

Team player

Tools

Online appointment booking systems

Job description

Your career means more than a rota and a job title, that’s why we offer:

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Are you passionate about delivering exceptional client care, thrive in a busy environment, and enjoy the occasional puppy and kitten cuddle? If so, we'd love to hear from you!

Medivet Bamber Bridge has recently undergone an exciting refurbishment, creating a bright, modern reception area that offers a welcoming experience for both our clients and their pets. We are an Advanced First Opinion Practice, providing a high standard of veterinary care, including orthopaedic surgery and laparoscopic procedures, making this a fantastic place to develop your career.

As the first point of contact, you'll play a vital role in creating a positive client experience. We're looking for someone with excellent administrative and organisational skills who can confidently multitask in a fast paced environment. Previous customer service and administration experience is essential, and a calm, friendly approach is key.

Located just south of Preston, Bamber Bridge is a vibrant Lancashire town with excellent transport links, a friendly community, and easy access to both the countryside and nearby city amenities, making it a great place to live and work.

If you're looking for a rewarding role where no two days are the same, we'd love to welcome you to our team.

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team