Client Care Assistant

Medivet Group; Enfield; On-site; GBP 22,557 - 30,568; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3x salary

Job summary

Medivet in Enfield is seeking a Client Care Assistant (Veterinary Receptionist) to be the first point of contact for clients, on the phone and in person. This full-time role is 40 hours per week, Monday to Friday, with one weekend in five and TOIL.

Salary is £26,538.48 per annum, plus a 6% premium pay enhancement. You will deliver welcoming, compassionate care and excellent client service while supporting a busy veterinary practice.

Qualifications

• Excellent client-facing reception skills and calm under pressure.
• Numeracy skills and experience with online appointment systems.
• Team player with willingness to learn; veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing

Reception skills

Numeracy

Appointment booking

Job description

Overview

As a Client Care Assistant (Veterinary Receptionist), you will be the first point of contact for clients, both over the phone and in person. You will play a key role in creating a welcoming and supportive experience, delivering exceptional customer service and compassionate care to clients and patients. This is a full-time position working 40 hours per week, Monday to Friday with a mix of early, middle and late shifts. The role includes one weekend in every five, with time off in lieu (TOIL) and an average of two bank holidays per year, with time off in lieu (TOIL). Salary: £26,538.48 per annum, plus a 6% premium pay enhancement package.

Benefits

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team