Client Care Assistant

Medivet & Partners; Woking; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Job summary

Medivet Bisley is seeking a confident Client Care Assistant to deliver a welcoming front-of-house experience and support the clinical team. You will greet clients, manage appointments, handle queries, process payments, and maintain tidy, efficient reception.

You’ll contribute to a busy practice with weekend work on a 1 in 4 Saturdays rotation and enjoy benefits and career development opportunities within Medivet.

Qualifications

• Excellent client-facing communication.
• Good numeracy and experience with online appointment booking systems.
• Team player who can remain calm under pressure and adapt to a busy practice.

Responsibilities

• Greet clients warmly and manage reception duties.
• Book, reschedule appointments and support clinic flow.
• Answer client queries and direct to the appropriate team member.
• Process payments and insurance claims accurately.
• Support admin tasks and maintain client records.

Job description

At Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike.

Due to a internal promotion we are looking for a new Client Care assistant.

Responsibilities

• Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.
• Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.
• Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.
• Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.
• Process payments and insurance claims accurately, following Medivet procedures.
• Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly.
• Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation.
• Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing.
• Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.

You will also support the Guildford practice on weekends working 1 in 4 Saturdays.

If you’re a confident communicator with a passion for helping people and pets, this could be the ideal next step in your career.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book onlineProcess any repeat prescription order requests
• Work collaboratively within a supportive team