Client Care Assistant

Medivet & Partners; Camberley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Job summary

Medivet Frimley Green is seeking a Client Care Assistant to be the first point of contact for clients, both in person and on the phone, while supporting the clinical team. You will manage appointments, handle queries, and maintain a calm reception area for clients and their pets.

You’ll be part of a rotation including the Wokingham Hospital, with a schedule that includes Monday, Tuesday, Thursday and Friday, ideally covering the 10:30–19:30 closing shift.

Qualifications

• Excellent client-facing communication and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who can prioritise, stay calm under pressure, and adapt to a veterinary environment.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Excellent communication

Reception skills

Numeracy

Online appointment booking

Team player

Job description

At Medivet Frimley Green we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike.

Responsibilities

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for:

• Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.


• Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.


• Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.


• Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.


• Process payments and insurance claims accurately, following Medivet procedures.


• Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly.


• Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation.


• Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing.


• Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.

We are looking for a candidate that would be available Monday, Tuesday, Thursday & Friday. That ideally would prefer working our closing shift of 10:30-19:30. We are open to some flexibility around this schedule.

You will also support the Wokingham Hospital as part of your rotation.

If you’re a confident communicator with a passion for helping people and pets, this could be the ideal next step in your career.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one


• 24/7 counselling and wellbeing support


• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service


• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work


• Season Ticket loans


• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records


• Triage the impact of emergency appointments, contacting clients and rearranging as needed


• Manage the practice diary to ensure appointment availability is optimised to team skillset


• Answer client phone calls and manage messages


• Ensure appointment slots are available for clients to book online


• Process any repeat prescription order requests


• Work collaboratively within a supportive team