Client Care Advisor

Pets at Home; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet care provider in Basildon is seeking a Client Care Advisor on a fixed-term contract until September 2026. Your role involves providing outstanding customer service and ensuring a smooth experience for pets and their owners. Ideal candidates are enthusiastic, proactive, and have good interpersonal skills. Benefits include a discount at affiliated stores, career development opportunities, and more. This dynamic position offers a fulfilling chance to make a difference in the lives of pets and their owners.

Benefits

20% discount at Vet Group, Pets at Home and Groom Room

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Free car parking

Qualifications

• You should have a passion for providing exceptional service.
• Ability to manage client relationships and expectations effectively.
• Previous experience in a receptionist or similar role is preferred.

Responsibilities

• Provide outstanding service to clients and care for pets.
• Manage payments and future bookings with confidence.
• Coordinate day-to-day operations using an online booking system.

Skills

Client service

Computer literacy

Interpersonal skills

Ability to handle stress

Job description

Client Care Advisor - Fixed Term - Basildon*

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Basildon Pipps Hill Vets for Pets, on a temporary basis until September 2026!

What your typical day will look like*

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

You'll be working 40 hours a week with no weekends, on a fixed term contract until September 2026.*

• The attributes required*
• You are the friendly and welcoming face for the client and the pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role.

Your passion for service is matched with your love of pets.

• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits*

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, as well as free car parking.

Location : SS14 3AF

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.

We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.

Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!