CLIENT ADVISOR SELFRIDGES MANCHESTER

BVLGARI; Manchester; On-site; GBP 25,000 - 38,000; Full time

Job summary

BVLGARI UK in Manchester is seeking an experienced Client Advisor for our Selfridges Manchester Boutique, specializing in jewelry and watches. You will embody the brand, delivering personalized service and expert product knowledge to build lasting client relationships.

In this full-time role, you will aim to exceed sales targets, maintain CRM records, and support customers with a flawless luxury experience while adhering to brand policies and procedures.

Qualifications

• Experience in luxury retail is preferred.
• Excellent client service and relationship-building skills.
• Strong product knowledge of jewelry and watches.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Deliver an exceptional selling experience to all clients and prospects.
• Assist clients entering the store, managing browsing, purchases, CARE and complaints with professionalism.
• Maintain up-to-date client records in the CRM and execute 1-to-1 CRM initiatives per guidelines.
• Address complex client complaints with diplomacy and propose resolution strategies that uphold brand reputation.
• Serve as liaison between clients and service departments locally and centrally.
• Actively work to meet or exceed individual sales targets and contribute to store KPIs.

Skills

Selling techniques

CRM familiarity

Luxury industry knowledge

Fluent English

Job description

Position

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

• Deliver an Exceptional Selling Experience
• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.
• Achieve and Exceed Sales Objectives and Targets
• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
• Prove Knowledge of Policies and Procedures
• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

• Soft Skills
• Client-centric
• Interpersonal Savviness
• Client Relationship Development
• Adaptability
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Able to work in a fast-paced and target-oriented environment
• Hard Skills
• Selling Techniques
• Tech Savvy, including familiarity with CRM systems
• Knowledge of luxury industry
• Fluent in English