CLIENT ADVISOR BVLGARI HARRODS

Bvlgari

Greater London

On-site

GBP 45,000 - 65,000

Full time

43 hours ago

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Job summary

BVLGARI UK is seeking an experienced Senior Client Advisor for our Harrods Boutique, specializing in jewelry and watches. This full-time role reports to the Store Manager and requires a passion for delivering an exceptional client experience.

You will act as a Brand Ambassador, leveraging product knowledge and CRM initiatives to build lasting client relationships and drive sales in a fast-paced luxury environment.

Qualifications

Fluent in English.
Experience in luxury retail and clienteling.
Strong selling techniques and product knowledge.

Responsibilities

Deliver exceptional selling experience to clients.
Assist all clients/prospects with professionalism.
Maintain CRM records and execute 1-to-1 CRM initiatives.
Address complex client queries and complaints with diplomacy.
Achieve and exceed sales objectives and store KPIs.
Uphold company policies on discounts, security, and regulations.

Skills

Client-centric

Interpersonal Savviness

Client Relationship Development

Adaptability

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity

Organized & Efficient

Detail-oriented

Fast-paced & Target-driven

Selling Techniques

Luxury Brand Awareness

Tools

CRM systems

Job description

Position

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.

Keep client information up-to-date in the company’s CRM system and execute 1-to- 1 CRM initiatives, according to the received guidelines.

Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

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