Luxury Client Advisor: Jewelry & Watches Specialist

LVMH; Manchester; On-site; GBP 21,000 - 29,000; Full time

Job summary

Bvlgari UK is seeking an experienced Client Advisor for its Selfridges Manchester Boutique, specializing in jewelry and watches. This full-time role reports to the Store Manager and focuses on delivering exceptional service, leveraging product knowledge, and cultivating lasting client relationships to drive sales.

Responsibilities include CRM-driven client engagement, handling diverse client needs, resolving issues diplomatically, and contributing to store KPIs while maintaining brand standards

Qualifications

• Client-centric attitude essential for luxury retail service.
• Experience with CRM systems and building client relationships.
• Strong negotiation and collaboration skills in a fast-paced environment.

Responsibilities

• Deliver an exceptional selling experience to clients and prospects.
• Maintain up-to-date client information in CRM and execute 1-to-1 CRM initiatives.
• Address complex client concerns with diplomacy and provide resolutions.
• Act as liaison between clients and service departments.
• Aim to meet or exceed individual sales targets and store KPIs.
• Stay updated on trainings and procedures for a flawless guest experience.
• Adhere to policies on discounts, security, and fiscal regulations.

Skills

Client-centric

Client Relationship Development

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity and Sensitivity

Organized and efficient

Detail-oriented

Fast-paced and target-oriented

Tech Savvy / CRM

Job description

Bvlgari UK is seeking an experienced Client Advisor for its Selfridges Manchester Boutique, specializing in jewelry and watches. This full-time role reports to the Store Manager and focuses on delivering exceptional service, leveraging product knowledge, and cultivating lasting client relationships to drive sales.

Responsibilities include CRM-driven client engagement, handling diverse client needs, resolving issues diplomatically, and contributing to store KPIs while maintaining brand standards