SENIOR CLIENT ADVISOR BVLGARI SELFRIDGES

BVLGARI; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

BVLGARI UK is seeking an experienced Senior Client Advisor for our Selfridges Boutique, specializing in jewelry and watches. Full-time position – Reporting to Store Manager. The Senior Client Advisor embodies the brand, delivering elevated service with expert product knowledge to every client.

You will build lasting relationships, manage CRM initiatives, and handle complex client needs with diplomacy while striving to exceed sales targets and uphold brand standards in a luxury retail environment.

Qualifications

• Client-centric and relationship-focused with strong interpersonal skills.
• Ability to negotiate and close sales while maintaining brand integrity.
• Team player with collaboration and cross-functional coordination.
• Brand-conscious with sensitivity to cultural nuances and client experience.
• Efficient, organized, and detail-oriented with ability to handle multiple tasks.

Responsibilities

• Deliver an exceptional selling experience to all clients and prospects.
• Maintain up-to-date client information in CRM and execute 1-to-1 CRM initiatives.
• Address complex client complaints with diplomacy and provide satisfactory resolutions.
• Serve as liaison between clients and service departments to ensure seamless support.
• Aim to achieve and exceed individual sales targets and contribute to store KPIs.
• Stay current with trainings and procedures to provide flawless service and advice.
• Adhere to company policies regarding discounts, security, and fiscal regulations.

Skills

Client-centric

Client relationship

Negotiation

Collaboration

Brand sensitivity

Cultural curiosity

Organized

Detail-oriented

Multitasking

Tech savvy

Tools

CRM

Job description

SENIOR CLIENT ADVISOR BVLGARI SELFRIDGES

Position

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experienceand leaving a lasting positive impression.

Keep client information up-to-date in the company’s CRM system and execute 1-to- 1 CRM initiatives, according to the received guidelines.

Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

• Client-centric
• Client Relationship Development
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosityand Sensitivity
• Organized and efficient
• Detail- orientedwith the ability to manage multiple tasks simultaneously
• Able to work in a fast- pacedand target- oriented environment
• Tech Savvy, including familiarity with CRM