Client Advisor Selfridges Manchester

BULGARI

Manchester

On-site

GBP 24,000 - 38,000

Full time

14 days+

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Job summary

Bvlgari UK is seeking an experienced Client Advisor for our Selfridges Manchester Boutique, specializing in jewelry and watches.

You will embody the brand, deliver personalized service, maintain CRM data, and build lasting client relationships to drive sales.

The role requires luxury retail knowledge, fluent English, and a proactive, target-driven mindset.

Qualifications

Experience in luxury retail and client advisory.
Excellent English and strong interpersonal skills.
Ability to handle complaints with diplomacy.

Responsibilities

Assist all clients entering the store, guiding their needs with professionalism.
Keep client information up-to-date in the CRM and execute 1-to-1 initiatives.
Address complex client complaints with diplomacy and offer resolutions.
Serve as liaison between clients and local/central service departments.

Skills

Fluent English

CRM familiarity

Luxury retail knowledge

Client advisory

Tools

CRM systems

Job description

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.

Fulltimeposition– Reporting toStoreManager

The ClientAdvisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

DeliveranExceptionalSellingExperience

/ Assistallclients/prospectsentering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experienceand leavingalastingpositiveimpression.
/ Keep client information up-to-date in the company’s CRMsystemand execute 1-to-1CRM initiatives, according to the received guidelines.
/ Addresscomplexclients’complaintswithdiplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
/ Serve as proactiveliaisonbetween clients and local/central service departments.

AchieveandExceedSalesObjectivesand Targets

/ Actively work towards meeting or exceeding individual salestargetsas well as contributing to overall storeKPIs.

ProveKnowledgeofPoliciesandProcedures

/ Understand and stay updated on all trainingsand proceduresto provide flawless experience and personalized advice to clients.
/ Adherestrictlytoallcompany policiesregarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Soft skills