Senior Client Advisor — Luxury Jewelry & Watches

BVLGARI; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

BVLGARI UK is seeking an experienced Senior Client Advisor for our Selfridges Boutique, specializing in jewelry and watches. Full-time position – Reporting to Store Manager. The Senior Client Advisor embodies the brand, delivering elevated service with expert product knowledge to every client.

You will build lasting relationships, manage CRM initiatives, and handle complex client needs with diplomacy while striving to exceed sales targets and uphold brand standards in a luxury retail environment.

Qualifications

• Client-centric and relationship-focused with strong interpersonal skills.
• Ability to negotiate and close sales while maintaining brand integrity.
• Team player with collaboration and cross-functional coordination.
• Brand-conscious with sensitivity to cultural nuances and client experience.
• Efficient, organized, and detail-oriented with ability to handle multiple tasks.

Responsibilities

• Deliver an exceptional selling experience to all clients and prospects.
• Maintain up-to-date client information in CRM and execute 1-to-1 CRM initiatives.
• Address complex client complaints with diplomacy and provide satisfactory resolutions.
• Serve as liaison between clients and service departments to ensure seamless support.
• Aim to achieve and exceed individual sales targets and contribute to store KPIs.
• Stay current with trainings and procedures to provide flawless service and advice.
• Adhere to company policies regarding discounts, security, and fiscal regulations.

Skills

Client-centric

Client relationship

Negotiation

Collaboration

Brand sensitivity

Cultural curiosity

Organized

Detail-oriented

Multitasking

Tech savvy

Tools

CRM

Job description

BVLGARI UK is seeking an experienced Senior Client Advisor for our Selfridges Boutique, specializing in jewelry and watches. Full-time position – Reporting to Store Manager. The Senior Client Advisor embodies the brand, delivering elevated service with expert product knowledge to every client.

You will build lasting relationships, manage CRM initiatives, and handle complex client needs with diplomacy while striving to exceed sales targets and uphold brand standards in a luxury retail environment.