SENIOR CLIENT ADVISOR BVLGARI SELFRIDGES

Bvlgari; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bvlgari UK is seeking a Senior Client Advisor for our Selfridges Boutique in London, specializing in jewelry and watches. The role reports to the Store Manager and requires delivering an elite selling experience, maintaining CRM-driven client relationships, and driving sales targets.

The candidate should have luxury retail experience, fluency in English, and a strong understanding of brand standards and client service expectations in a high-end environment.

Qualifications

• Fluent in English and excellent communication skills.
• Experience in luxury retail or luxury jewelry/watches preferred.
• Ability to deliver exceptional selling experience and meet/exceed sales targets.

Responsibilities

• Deliver an exceptional selling experience to all clients.
• Maintain up-to-date client information in the CRM system and execute targeted CRM initiatives.
• Address complex client inquiries and complaints with diplomacy while protecting brand reputation.
• Act as a liaison between clients and service departments to ensure seamless service.
• Achieve and exceed individual sales targets and contribute to store KPIs.
• Stay updated on trainings, policies, and procedures for flawless customer experience.

Skills

Client-centric

Interpersonal Savviness

Client Relationship Development

Adaptability

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity and Sensitivity

Organized and efficient

Detail-oriented

Able to work in a fast-paced and ta­r­

Tools

CRM systems

Job description

Position

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Job responsibilities

• Deliver an Exceptional Selling Experience
• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.
• Achieve and Exceed Sales Objectives and Targets
• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
• Prove Knowledge of Policies and Procedures
• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

Soft Skills

• Client-centric
• Interpersonal Savviness
• Client Relationship Development
• Adaptability
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Able to work in a fast-paced and target-oriented environment

Hard Skills

• Selling Techniques
• Tech Savvy, including familiarity with CRM systems
• Knowledge of luxury industry
• Fluent in English