CLIENT ADVISOR BVLGARI HARRODS

BVLGARI; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

BVLGARI UK seeks an experienced Senior Client Advisor for our Harrods Boutique, specializing in jewelry and watches. Reporting to the Store Manager, the role emphasizes personalized service, expert product knowledge, and building lasting client relationships.

You will manage CRM initiatives, address complex client needs with diplomacy, and drive sales while upholding the brand's high standards in a fast-paced luxury environment.

Qualifications

• Client-centric mindset and relationship development are essential.
• Strong negotiation and collaboration skills are required.
• Brand sensitivity and cultural awareness are crucial in luxury retail.
• Excellent organization and attention to detail help manage multiple tasks.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Deliver an exceptional selling experience to every client.
• Assist all clients entering the store, handling needs with professionalism.
• Maintain up-to-date client information in the CRM and execute 1-to-1 CRM initiatives.
• Address complex client complaints with diplomacy and provide resolution strategies.
• Serve as a proactive liaison between clients and service departments.
• Aim to meet and exceed sales objectives and store KPIs.
• Stay updated on trainings and procedures to provide flawless service.
• Adhere to company policies on discounts, security, and transactions.

Skills

Client-centric

Client Relationship Development

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity

Organized

Detail-oriented

Fast-paced & target-oriented

Tools

CRM system

Job description

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches.

Fulltimeposition–ReportingtoStoreManager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experienceand leaving a lasting positive impression.

Keep client information up-to-date in the company’s CRM systemand execute 1-to-1 CRM initiatives, according to the received guidelines.

Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

Actively work towards meeting or exceeding individual sales targetsas well as contributing to overall store KPIs.

Understand and stay updated on all trainingsand proceduresto provide flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

• Client-centric
• ClientRelationshipDevelopment
• Negotiation
• Collaboration, being able to work inteam
• BrandSensitivity
• CulturalCuriosityand Sensitivity
• Organizedand efficient
• Detail-orientedwith the ability to manage multiple tasks simultaneously
• Able to work in a fast-pacedand target-orientedenvironment