CLIENT ADVISOR SELFRIDGES MANCHESTER

LVMH; Manchester; On-site; GBP 21,000 - 29,000; Full time

Job summary

Bvlgari UK is seeking an experienced Client Advisor for its Selfridges Manchester Boutique, specializing in jewelry and watches. This full-time role reports to the Store Manager and focuses on delivering exceptional service, leveraging product knowledge, and cultivating lasting client relationships to drive sales.

Responsibilities include CRM-driven client engagement, handling diverse client needs, resolving issues diplomatically, and contributing to store KPIs while maintaining brand standards

Qualifications

• Client-centric attitude essential for luxury retail service.
• Experience with CRM systems and building client relationships.
• Strong negotiation and collaboration skills in a fast-paced environment.

Responsibilities

• Deliver an exceptional selling experience to clients and prospects.
• Maintain up-to-date client information in CRM and execute 1-to-1 CRM initiatives.
• Address complex client concerns with diplomacy and provide resolutions.
• Act as liaison between clients and service departments.
• Aim to meet or exceed individual sales targets and store KPIs.
• Stay updated on trainings and procedures for a flawless guest experience.
• Adhere to policies on discounts, security, and fiscal regulations.

Skills

Client-centric

Client Relationship Development

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity and Sensitivity

Organized and efficient

Detail-oriented

Fast-paced and target-oriented

Tech Savvy / CRM

Job description

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

• Deliver an Exceptional Selling Experience
• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.
• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

• Client-centric
• Client Relationship Development
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Able to work in a fast-paced and target-oriented environment
• Tech Savvy, including familiarity with CRM

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

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