Client Advisor, Selfridges (FTC until March 26)

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury brand company in London is seeking a Client Advisor for a full-time position. The role emphasizes delivering exceptional client experiences and achieving sales targets. Candidates should have strong sales experience, excellent listening abilities, and a passion for luxury watches. This role offers a unique opportunity to join a prestigious brand and engage with high-value clients.

Qualifications

• Strong experience in sales and a passion for watches.
• Excellent structural and organisational skills.

Responsibilities

• Uphold operational excellence in mastering the Selling Ceremony.
• Support after-sales clients with helpful solutions.
• Build a network of high potential clients.

Skills

Sales mindset

Excellent listening abilities

Empathy

Strong organizational skills

Digital skills

Job description

Client Advisor, Selfridges

(Fixed Term Contract until March 2026, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

The Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

Key responsibilities

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• With your watch expert knowledge, you will support after-sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1. 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2. 2nd Stage – Interview with the Boutique Manager
3. 3rd Stage – Interview with the Brand Manager and the HR Business Partner

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

Panerai - YouTube