Client Advisor- Luxury Fashion

Office Angels; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury womenswear brand in London is looking for a Senior Sales Associate to enhance client experiences and drive sales. The ideal candidate will possess strong luxury retail experience and expertise in Ready-to-Wear and Made-to-Order services. Key responsibilities include exceeding sales targets and managing relationships with VIP clients. Flexibility for evenings and weekends is required. This role promotes a vibrant and inclusive work environment, reflecting the brand's values.

Qualifications

• Experience in luxury retail, ideally womenswear.
• Strong expertise in Ready-to-Wear and Made-to-Order.
• Demonstrated ability to meet and exceed sales targets.

Responsibilities

• Achieve and exceed individual and store sales targets.
• Deliver a personalized luxury shopping experience.
• Manage the complete sales journey for clients.

Skills

Luxury retail experience

Sales target achievement

Client relationship management

Fashion knowledge

Bespoke styling

Job description

Our client, a leading luxury womenswear brand is seeking an experienced and commercially driven Senior Sales Associate to join their London flagship store. Specialising in Ready-to-Wear and Made-to-Order, this role is suited to a luxury retail professional with a strong VIP client base, a consistent record of exceeding sales targets, and a passion for delivering an exceptional client experience.

The successful candidate will be instrumental in driving business performance, cultivating long-term client relationships, and representing the brand to the highest standards of luxury and professionalism.

Key Responsibilities

• Consistently achieve and exceed individual and store sales targets through expert selling techniques across Ready-to-Wear and Made-to-Order collections.
• Deliver a highly personalised luxury shopping experience, offering bespoke styling advice and tailored solutions.
• Manage the complete sales journey for both new and existing clients, ensuring a seamless and elevated experience.
• Maintain up-to-date knowledge of seasonal collections, fashion trends, and craftsmanship to provide informed style recommendations.
• Effectively utilise CRM systems to track client purchase history, preferences, and key dates to anticipate needs.
• Organise and participate in private appointments, fittings, and exclusive client events to drive high-value sales.
• Contribute to overall store performance by achieving KPIs and supporting business growth initiatives.
• Identify and nurture new VICs and high-potential clients through exceptional service and relationship building.
• Support and mentor junior sales associates, sharing best practice and contributing to team development.

Key Requirements

• Experience in luxury retail, ideally womenswear
• Strong expertise in Ready-to-Wear and Made-to-Order services.
• Demonstrated ability to consistently exceed individual and store sales targets.
• Ability to build and maintain long-term client relationships.
• Strong knowledge of luxury fashion, tailoring, trends, and craftsmanship.
• Highly organised, proactive, and commercially focused.
• Polished, professional, and a credible brand ambassador.
• Flexible to work weekends, evenings, and peak trading periods.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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