Client Administrator (iPLAN) - Dental

Agilio Software; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Agilio Software is seeking a Client Administrator for their Sheffield office. This full-time position involves managing product administration, providing customer support, and assisting with various finance functions. The ideal candidate should have strong attention to detail, a confident telephone manner, and familiarity with Microsoft Office, especially Excel. Generous benefits include income protection, life assurance, enhanced pension, and a health cash plan.

Benefits

Income Protection

Life Assurance

Enhanced pension

Health Cash plan

28 days annual leave + bank holidays

Sick pay scheme

Range of flexible benefits

Qualifications

• Experience in customer support or administration.
• Ability to work independently and as part of a team.
• Strong attention to detail.

Responsibilities

• Manage product administration and customer queries.
• Assist with onboarding and offboarding of customers.
• Conduct monthly reconciliations and reporting.

Skills

Attention to detail

Confident telephone manner

Numeracy skills

Problem solving

Data Input competence

Education

Good Maths & English grades

Tools

Microsoft Office

Excel

Job description

Background:
Agilio Software Group is the UK’s largest provider of back office,
compliance, and workforce solutions in primary care and dental.
We have ambitious and exciting growth plans and are looking for
talented individuals to be part of our journey.

Job purpose:
Day to day ownership and management of product administration for
Dental plans (iPLAN).
Provide client and customer support, responding to queries and issues
through inbound and outbound telephone calls, emails and tickets.
Support the system reconciliation processes and liaise with
stakeholders for testing, enhancing, improvements to the system.

You will be responsible for:
• Ownership of all product administration
• Assist with Onboarding and Offboarding of new customers/clients
including liaising with account management team where appropriate.
• Mailing and communications as required by the product
• Ownership of monthly reconciliations and reporting associated with the
relevant product.
• Responsible for resolving customer support queries, resolving or
escalating to next level.
• Undertake credit control activities as required
• Contribute to development and testing of product
enhancements/improvements, including support systems
• Where required accept payment over the phone or via electronic
payment links
• Support other areas of the finance function as and when required

The skills and experience which we are looking for in our Client
Administrator (iPLAN) are:

Essential
• Attention to detail
• Confident telephone manner
• Numeracy skills required
• Be able to work independently
• Work as a team member
• Be confident in problem solving
• Competent in Data Input

Desirable
• Microsoft office applications especially excel
• Good Maths & English grades

Additional Information
This is a full-time role, Sheffield office based initially, will then move to
hybrid working.

Job type: Full-time, permanent.

Salary: Competitive salary and generous benefits
• Income Protection
• Life Assurance
• Enhanced pension
• Health Cash plan
• 28 days annual leave + bank holidays
• Sick pay scheme
• A range of flexible benefits available through our Agilio Flex portal

If you feel you have what it takes to join our team, we look forward to
receiving your application!

If you are interested in applying, please email your CV along with a
covering letter to [e-mail]