Client Account Manager (Music/Theatre/Visitor Attractions)

WEbook, Inc.; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading event ticketing platform in London is seeking a proactive Client Account Manager to manage relationships in live entertainment. This role involves supporting clients with ticketing solutions and driving business growth. Ideal candidates will have a bachelor's degree, 3+ years in account management, and strong communication skills. Join us to make an impact in the industry.

Qualifications

• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
• Excellent presentation and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.

Responsibilities

• Gain knowledge of the platform and product portfolio to support clients.
• Build and maintain event and ticket inventory.
• Create training programmes and documentation for clients.
• Monitor ticket sales and identify opportunities for improvement.
• Coordinate problem resolution with IT and other teams.
• Oversee processes for season ticket renewals and match-day on-sales.

Skills

Client service orientation

Communication skills

Problem-solving ability

Education

Bachelor’s degree in Business, Marketing, Arts Management, or related field

Tools

Ticketing systems

CRM tools

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.comis Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.webook.comis part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview

We are seeking a proactive and client-focusedClient Account Manager (Music/Theatre/Visitor Attractions)to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.

Key Responsibilities

• Gain in-depth knowledge of thewebook.com platform and product portfolioto provide business analysis and support to clients.
• Build and maintainevent and ticket inventorywithin the webook.com platform.
• Createtraining programmes and documentationfor clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth,monitor ticket salesacross all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, andcoordinate problem resolutionworking closely with IT, engineering, and other teams.
• Oversee the processes forseason ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.

• Bachelor’s degree in Business, Marketing, Arts Management, or related field.
• 3+ years of experience inaccount management within live entertainment, theatre, or cultural attractions.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving ability and client service orientation.
• Experience working with ticketing systems and CRM tools.
• Ability to manage multiple projects and deadlines effectively.