Client Account Manager (Music/Theatre/Visitor Attractions)

WEbook, Inc.; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An innovative ticketing platform in the UK is seeking a Client Account Manager to enhance partnerships in the live entertainment sector. Responsibilities include managing client relationships, driving sales growth, and providing support. The ideal candidate has over 3 years of account management experience, strong communication skills, and knowledge of ticketing systems. This position offers an opportunity to work within a dynamic team devoted to transforming the industry.

Qualifications

• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.

Responsibilities

• Manage and grow relationships with partners in live entertainment and cultural attractions.
• Ensure smooth operations and drive business growth through effective account management.
• Coordinate problem resolution working closely with IT and engineering teams.

Skills

Communication

Problem-solving

Client service orientation

Project management

Education

Bachelor’s degree in Business, Marketing, Arts Management

Tools

Ticketing systems

CRM tools

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.

Role Overview

We are seeking a proactive and client-focused Client Account Manager (Music/Theatre/Visitor Attractions) to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.

Key Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
• Build and maintain event and ticket inventory within the webook.com platform.
• Create training programmes and documentation for clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.

Qualifications

• Bachelor’s degree in Business, Marketing, Arts Management, or related field.
• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving ability and client service orientation.
• Experience working with ticketing systems and CRM tools.
• Ability to manage multiple projects and deadlines effectively.