Client Account Manager

The Portfolio Group; Hinckley and Bosworth; On-site; GBP 23,000 - 24,000; Full time

Job summary

A leading client management firm in Hinckley is seeking a Client Account Manager to join their client experience team. The ideal candidate will have strong problem-solving skills and a passion for delivering excellent customer service in a fast-paced environment. Responsibilities include booking client appointments and resolving service issues. This permanent position offers a salary of £23,000 - £24,000 plus a group bonus, with onsite performance expectations.

Qualifications

• Strong communication skills to effectively convey knowledge and resolve issues.
• Experience in fast-paced environments, delivering exceptional service.
• Ability to manage multiple tasks and maintain client satisfaction.

Responsibilities

• Contact existing clients to book appointments.
• Resolve client service issues promptly and effectively.
• Maintain accurate client profiles and databases.

Skills

Customer service

Problem-solving

Time management

Teamwork

Job description

Overview

Client Account Manager - Permanent, Hinckley, Onsite 5 Days, 23,000 - 24,000 + Group Bonus

Are you a problem-solver with a passion for delivering top-tier customer service?

Do you thrive in a fast-paced environment, turning queries into opportunities? If so, we have the perfect role for you!

We are looking for a Client Account Manager to join a dynamic client experience team, acting as the first point of contact for current clients!

Your mission? Deliver fast, membership-focused solutions and support while ensuring exceptional service and client satisfaction!

Responsibilities

• To contact existing Croner clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines.
• To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure.
• To deliver the administrative duties for the department including rescheduling appointments.
• To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
• To understand all client databases and systems in order to adequately investigate and respond to the client.
• Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
• Review of client service issues in order to produce an effective handover where applicable to Credit Control.
• Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
• To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

You?

• A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
• A team player.
• Ability to work in a fast paced environment.
• Strong time management skills.
• A dynamic and flexible approach, as well as the ability to work under pressure.