Client Account Manager

Pertemps Network Group; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established fire and security contractor in Harlow is seeking an experienced Client Account Manager to oversee key client relationships across various projects. The ideal candidate will manage communications between clients and internal teams, ensure compliance with standards, and maintain project performance. Strong client relationship skills and experience in a construction or fire safety environment are essential. This is a full-time, permanent role offering an opportunity to drive client satisfaction in a growing firm.

Qualifications

• Experience in a compliance-driven construction or fire safety environment.
• Proven ability to manage client relationships and expectations.
• Strong organizational and communication skills.

Responsibilities

• Serve as the main point of contact for clients across multiple projects.
• Build and maintain strong, long-term client relationships.
• Monitor contract performance against KPIs and SLAs.

Skills

Client relationship management

Compliance standards expertise

Construction industry knowledge

Job description

Job Description

Client Account Manager – Fire & Security / Fire Doors

📍 Essex- Harlow

🕒 Full-time | Permanent

Pertemps is recruiting on behalf of a well-established fire and security contractor specialising in fire door installation and passive fire protection. Due to continued growth, they are seeking an experienced Client Account Manager to manage key client relationships across multiple live and upcoming contracts.

The Role

The Client Account Manager will act as the primary liaison between clients and internal delivery teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction or fire safety environment.

Key Responsibilities

• Serve as the main point of contact for clients across multiple fire door and passive fire protection projects
• Build and maintain strong, long-term client relationships
• Attend client meetings, framework reviews, progress updates, and pre-start meetings
• Monitor contract performance against KPIs, SLAs, and agreed programmes
• Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
• Relay client fee...